InsideArm recently took an in depth look at the relationship between collection agencies and the Better Business Bureau. What they found was that many agencies use the BBB as a marketing and defense tool. While maintaining a relationship with the BBB may require dedication to responding to angry debtors, it can also show clients that an agency is dedicated to customer service.

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This entry was posted on Friday, June 22nd, 2012 at 4:07 pm and is filed under Collections. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.